Registration

Profile Modification

• How can I modify my personal information?
• How can I declare a change of residential address?
• How can I change the email address linked to my account?
• How can I change the phone number linked to my account?
• How can I close my account?

General

• Why and how do I provide my tax identification number in the Vancelian application?
• US Persons and use of the Vancelian App
• Why does a step in my registration appear to be stuck?
• What are the account levels?

KYC

• What is KYC and why is it necessary?
• How can I complete my identity verification (KYC) in the application?
• Why was my identity verification refused?

Residence

• What are the documents accepted as proof of residence?
• Address verification: all you need to know about processing times and rejections

Source of funds

• Why should I validate my proof of income?
• Which documents are accepted as proof of income?
• Verification of proof of income: processing times and reasons for refusal