Cards

Order and Delivery

• Which cards does Vancelian offer and what are their differences?
• How to order your payment card?
• What should I do if I have not received my payment card?
• My card has expired: how can I order a new one?

Activation and Setup

• How do I activate my card ?
• How can I view or change the PIN of my card?
• What is the purpose of the security question and how can I change it?

Use and Payments

• How to pay with a project?
• How can I pay with cryptoassets using my Vancelian card?
• How does contactless payment work with my Vancelian card?
• What are the fees and limits associated with the Vancelian card?
• What fees apply to non-EUR payments?
• Why was my card payment declined or marked as pending?

Management and Security

• Where can I use my Vancelian card?
• How do I freeze my card?
• What should I do if my card is lost or stolen?
• What should I do if my card is blocked after entering the wrong PIN?
• What should I do if my card is swallowed by an ATM?
• What should I do if I was “overcharged” at a petrol station, hotel, or car rental agency?