Security and Troubleshooting

Accessibility

• Why is my device blocked and how can I unblock it?
• How is access to my application secured?
• How can I change my PIN code to access the application?
• What should I do if I forgot my PIN code to access the application?
• How does two-factor authentication (2FA) work on the Vancelian application?

Download the application

• How can I download the Vancelian app?
• What are the minimum system requirements to use the Vancelian app?

Fix a technical issue

• How do I enable screenshots in the app?
• Why am I not receiving my confirmation code by SMS?
• What should I do if I cannot view my balance or my assets?
• What should I do if I experience issues with the application?

Awareness

• Social Media Security Awareness
• How is the security of my data ensured?