If you are unable to access the Vancelian application or if it is not functioning properly, several simple checks may resolve the issue.
1. Is your Internet connection stable?
Try switching between the following modes:
- If you are on Wi-Fi, switch to mobile data (4G/5G).
- If you are on mobile data, try a Wi-Fi network.
Connection issues are the most common cause.
2. Are you using a VPN?
VPNs may block or interfere with access to the application.
Disable any active VPN and try again.
3. Have you restarted your phone?
A simple restart can fix many temporary issues.
4. Is the application up to date?
Check whether an update is available in:
- App Store (iOS)
- Google Play Store (Android)
5. Is your phone up to date?
Ensure that your operating system meets the minimum required version.
Consult this article: What are the minimum system requirements to use the Vancelian app?
6. The issue persists? Contact customer support
If none of the above solutions works: Contact customer support
To speed up the diagnosis, please include in your message:
- A screenshot or video recording of the issue
See: How to enable screenshots in the application? - Your phone model
- Your iOS/Android version
- The version of the Vancelian application