The security of your account is a priority. On social media, fake accounts or malicious individuals may attempt to impersonate Vancelian or a member of our team.
Here are the best practices to follow to keep yourself protected.
Vancelian will never contact you on social media
For your security:
- We will never initiate a private conversation on Telegram, Instagram, Facebook, X/Twitter, WhatsApp, or any other social network.
- We will never ask you to:
- Transfer funds to an external account
- Share your PIN or login details
- Download a file or install third-party software
- Access a non-official website
If you receive a private message claiming to be from Vancelian: do not reply and do not click on any link.
How does Vancelian actually contact you?
The Vancelian team may contact you only by email or by phone call, depending on the situation. Never through private messages on social media.
If you receive a message and doubt its authenticity, contact our customer support directly through official channels to verify whether we attempted to reach you.
We can confirm immediately whether the contact was legitimate and take action if needed.
How to stay vigilant on social media?
Here are some simple rules to reduce risks:
- Follow only our official accounts (check links from our website or app).
- Be cautious of fake profiles: fraudsters often use our logos or names.
- Never share sensitive information in private messages, even if the account appears legitimate.
- Avoid publicly posting your email address, phone number, or screenshots of your app.
What should you do if you receive a suspicious message?
If someone contacts you claiming to be from Vancelian:
- Do not reply
- Do not click on any link
- Do not provide any personal information
- Immediately report the attempt to our team by contacting customer support
We will confirm whether the message was legitimate.
General best practices to secure your accounts
- Enable two-factor authentication (2FA) on your social media accounts.
- Use strong, unique passwords.
- Regularly check active sessions on your apps and log out of unknown devices.
- Keep your smartphone and applications up to date to avoid security vulnerabilities.