To withdraw cryptoassets from the Vancelian application, you must first complete the following steps:
Level 1: Identity verification (KYC)
Level 2: Residence verification
Set up an Authenticator app (e.g. Google Authenticator or Microsoft Authenticator). You will find instructions here.
Steps to withdraw cryptoassets:
From the Home page, tap Send
Select Blockchain transfer
Choose the cryptoasset you wish to withdraw
You can check the list of supported cryptoassets here- Select the available network:
Ethereum (ERC-20): all cryptoassets on this list can be withdrawn via the Ethereum network
BASE: only available for USDC withdrawals Enter the destination wallet address
If you enter an incorrect address or a non-supported network, your funds will be permanently lost.Enter the amount you wish to withdraw
Check the transaction summary, make sure the sender and recipient wallet addresses are correct, and then accept the terms before proceeding
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Validate the operation with two-factor authentication:
Code received by email
Code generated by your Authenticator app
Tap Next to confirm
Withdrawal fees :
Withdrawals in cryptoassets are subject to execution fees, which include:
- Variable network fees
- An estimate of the total fees, displayed directly on the transaction page (on the button before validation)
- Automatic security: if the actual fees significantly exceed the initial estimate, the operation may be cancelled
Fees are deducted from the amount you wish to withdraw:
- It is not possible to make a withdrawal below the minimum fee amount.
- Additional fees may be charged by the receiving platform.
- Only Ethereum (ERC-20) and BASE (USDC only) networks are accepted.
- The minimum withdrawal amount and fees may be adjusted without prior notice depending on network congestion.
Processing times :
Depending on network activity, confirming a transfer on the blockchain may take several hours before appearing in the balance of your external wallet.
Important: if you send a cryptoasset via an unsupported network, or if you transfer a cryptoasset that is not available on our application, your funds will be permanently lost and cannot be recovered.
Always make sure to carefully check and select the correct network when sending and receiving.