Patrycja
- Total activity 44
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Activity overview
Latest activity by Patrycja-
Patrycja created an article,
I want to modify my home address
In order to process your request, please contact our customer service by email. Your request needs to be as followed: Street name + number + flat/house number City Post code Country You will nee...
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Patrycja created an article,
My source of funds verification is pending
Each source of funds is manually verified by our compliance team. The verification can take up to 3 business days. You will be notified by email and on your application once it is completed.
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Patrycja created an article,
How to modify the email address linked to your Vancelian account?
To modify the email address linked to your account, please follow the steps below: Go to your profile page Then click on "Personal Details" Scroll down to the email address section and click on "E...
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Patrycja created an article,
What are account levels?
There are 3 levels of account in the application. Your account level will determine the limits in term of deposits and withdrawals. LEVEL 1 - KYC or Know your customer - Identity verification Th...
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Patrycja created an article,
What's APY?
APY stands for Annual Percentage Yield and is a projected rate of annual return after taking compounding interest into account. In order to understand how APY is calculated, it is important to unde...
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Patrycja created an article,
What makes Vancelian different from its competitors?
Vancelian stands out in the market with its unique and innovative approach. Based in France, our company embodies the best of expertise in financial know-how and mastery of blockchain technology. ...
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Patrycja created an article,
What is the maximum amount of AKTIO coins that I can buy via the application?
A limit of 2000 AKTIO coins per trade has been set in order to protect you from volatilty risk and avoid a significant price spread.
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Patrycja created an article,
What happens if I fail my KYC verification?
If your KYC is rejected, a message with the reason of rejection will be displayed in the application. You will also receive an email. However, you will still be able to redo your KYC in the applic...
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Patrycja created an article,
How do I complete my KYC on the application?
Click on “ Confirm Your Identity” banner on the app. You will be guided to a screen which will display the steps to be followed to complete your KYC. Pick the country where your proof of identity...
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Patrycja created an article,
How do I trade crypto assets on the application?
On the main page of the application, go to: Shortcuts Then "Exchange" Select the cryptocurrency that you want Confirm Or you can go to: "Crypto assets" from "products" page With the search bar...