Jeremy

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  • My registration is completed but an error message asks to complete registration

    If you received a notification by email confirming that your KYC and your Residence sections have been completed, but you still can see the error message below on your application's main page :    ...

  • Crypto assets withdrawal : How to set-up my Authenticator

    Please note that you will need to set up an authenticator (such as Google Authenticator or Microsoft Authenticator,etc.) in  order to be able to withdraw crypto assets from your Vancelian applicati...

  • Can I deposit crypto on the Vancelian application?

    To be able to deposit crypto on your application, your registration has to be completely validated: Level 1 validated (KYC) Level 2 validated (proof of address) ERC-20 Blockchain :  The Ethereum ...

  • Is Vancelian an online bank?

    Vancelian is not an online bank. We are a PSAN(Prestataire de Services sur Actifs Numériques in french), offering a range of specialized services. This includes the custody of digital assets, th...

  • What does Vancelian do?

    Vancelian enhances your savings by offering high-potential investment solutions that are more efficient while remaining as simple to use as a traditional savings account. Whether you’re saving for ...

  • What are the different loyalty levels?

    By accumulating a certain number of points, you will achieve a loyalty level. The Vancelian Privilege Club includes five levels:   Status Bronze Silver Gold Platinum Elite Points 0 1000 50...

  • How to move up to a higher level?

    You can advance by accumulating points in several ways: By investing in our various wealth solutions By acquiring and holding the token By referring new members By performing specific actions ...

  • Can points be lost?

    It is indeed possible to lose points in two scenarios: By selling or unlocking your tokens. By withdrawing your capital from various investment projects.

  • What rewards and exclusive access are granted?

    Rewards and privileges vary based on your loyalty level, such as: Optimized rates Reduced transaction fees Increased payment and withdrawal limits Dedicated customer service

  • Blockchain Vault deposits

    Following the launch of our new program, the Cloud Mining Project, deposits into the Blockchain Vault are no longer possible from September 24th, 2024. For all our customers currently holding a Blo...