Denis

  • Total activity 245
  • Last activity
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Activity overview

Latest activity by Denis
  • Denis created an article,

    Why should I validate my source of funds?

    Once your source of funds is approved, you will be level 3.  By reaching level 3, you won't have any limit of deposits or withdrawals.  Furthermore, you will be able to deposit and withdraw USDC.  ...

  • Denis created an article,

    How can I get a document that summarize all my crypto assets transactions?

    In order to download a statement of all your crypto transactions, please follow the steps below: Go to your profile page Click on "Get all crypto transactions" You will receive an email with a lin...

  • Denis created an article,

    Is it possible to cancel a bank transfer?

    Unfortunately once you processed a bank transfer, it is not possible to cancel it.In this case, we kindly invite you to reach out to the beneficiary of the bank transfer.

  • Denis created an article,

    Card fees

      Bronze Silver Gold Platinum Elite SEPA transfers out only 1€ per transfer 1€ per transfer Free Free Free Free ATM withdrawals 1 / month 1 / month 2 / month 5 / month 5 / month Withdrawal...

  • Denis created an article,

    Pay with crypto assets

    Your Vancelian VISA Card allows you to pay with crypto assets you own without exchanging the it to Euro thanks to the feature : Pay with Crypto assets For the moment, 4 cryptocurrencies will be ava...

  • Denis created an article,

    Referral and affiliate revenue

    By referring your friends, thanks to the affiliate revenues, you are now rewarded on your friends' trades! Invite friends to join Vancelian and start earning daily income based on their activity wi...

  • Denis created an article,

    I was overcharged at gas station, hotel or car rental

    For all card transactions you’ll receive push notifications as soon as a transaction appears on your account. However, this also means that when you make a payment at a gas station, hotel or car re...

  • Denis created an article,

    Payments in other currencies than Euro

    If you pay online or in store with an another currency than Euro, our partner Modulr will capture around 3% extra when authorising the transaction just in case the exchange rate change.No worries, ...

  • Denis created an article,

    Why my withdrawal is in pending?

    Withdrawal may appear as pending because of interbank network delays, it might take up to 3 business days to clear this transaction.

  • Denis created an article,

    How do I unblock my card?

    If you blocked your card by entering three times a wrong PIN code or used the wrong CVV, please follow the steps below: Go to "Cards" Click on "unblock PIN/CVV" A pop up will be displayed, confirm...