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Registration

If you have any question about your registration on our app.

General

  • Account approval via bank transfer
  • Tax code ID for italian residents
  • My registration is completed but an error message asks to complete registration
  • What are account levels?

KYC

  • My KYC verification is pending
  • Which documents are allowed as proof of identity?
  • My proof of identity has been rejected.
  • What is KYC and why is it necessary?
  • What happens if I fail my KYC verification?
  • How do I complete my KYC on the application?

Residence

  • I want to modify my home address
  • My residence verification is pending
  • What are the documents accepted as proof of residence?
  • Why do I need to validate my proof of address?
  • My proof of address has been rejected

Source of funds

  • Why should I validate my source of funds?
  • My source of funds has been rejected
  • My source of funds verification is pending
  • What are the documents accepted as source of funds?

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