Security and troubleshooting

Accessibility

• I forgot my PIN code
• How do I create my PIN code?
• How can I change my PIN code ?
• My account is unavailable

Fix a technical issue

• I'm facing issues accessing the application
• I didn't receive my confirmation code

Download the application

• What is the minimum configuration required for my smartphone to install the application?
• How do I download the Vancelian application?

Security and safety

• Where and how is Vancelian regulated?
• How is the security of my data ensured?
• Who are Vancelian's partners?
• How is my application's access secured?
• How do you ensure the security of my crypto assets?
• How are user funds managed on Vancelian?

See all 7 articles

Awareness

• Awareness on Transactions and the AMF Blacklist
• Social Media Security Awareness