Delivery address modification

If you wish to modify your address in order to order a card, please contact our Support Team by email and confirm your address as follows: 

Street name + number + flat/house number
City
Post code

Country

In the same email we're also going to need a valid proof of address in order to be able to amend it.

We accept following documents as Proof of Address ⬇️

We kindly remind you that all documents must be dated within the last 6 months in PDF, JPEG, JPG or PNG format :

- Utility Bill e.g. telephone, mobile, gas, electricity, heating, oil, waste collection
- Home or vehicule insurance certificate
- Government-issued correspondence (For example, a tax letter or a residence certificate)
- Rent receipts from public institutions
- University / college letter (students only - dated and stamped)
- Employer’s letter/certificate for residence proof
- Bank statement from traditional banks only

Banks statements from ALL online banks are not accepted.

All documents must be less than 6 months old and in PDF, JPEG, JPG or PNG format.

Please note these documents that we cannot accept:

Receipts
Rental agreement
Invoices
TV Licence
Buy now pay later bills
Direct debit setup letters
Welcome/renewal letters
Department of Social Protection letters

Vancelian reserves the right to accept or reject an address modification request.