If you wish to modify your address in order to order a card, please contact our Support Team by email and confirm your address as follows:
Street name + number + flat/house number
City
Post code
Country
In the same email we're also going to need a valid proof of address in order to be able to amend it.
We accept following documents as Proof of Address ⬇️
We kindly remind you that all documents must be dated within the last 6 months in PDF, JPEG, JPG or PNG format :
- Utility Bill e.g. telephone, mobile, gas, electricity, heating, oil, waste collection
- Home or vehicule insurance certificate
- Government-issued correspondence (For example, a tax letter or a residence certificate)
- Rent receipts from public institutions
- University / college letter (students only - dated and stamped)
- Employer’s letter/certificate for residence proof
- Bank statement from traditional banks only
Banks statements from ALL online banks are not accepted.
All documents must be less than 6 months old and in PDF, JPEG, JPG or PNG format.
Please note these documents that we cannot accept:
Receipts
Rental agreement
Invoices
TV Licence
Buy now pay later bills
Direct debit setup letters
Welcome/renewal letters
Department of Social Protection letters
Vancelian reserves the right to accept or reject an address modification request.
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