When your card is about to expire, you will receive both an email and a notification on the app within the following time frame before the due date:
- 60 days in advance
- 30 days in advance
- 15 days in advance
- The day before
From that moment on, you will have the possibility to order your new card directly on the Vancelian application by following the steps below:
- Go to Cards section
- Choose the card of your choice (PVC or Metal) and the color you prefer (Black or White).
- Click on the ″Order" button
- Your order is now confirmed.
Kindly note that if you choose to order a new card, both cards will be displayed in the app.
Once you activate your new card, the old one will be automatically shown as expired.
If you wish, you can delete the expired card, even if you decide not to proceed with a new order.
Feel free to check for more details about our cards by referring to the articles below:
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