I'm facing issues accessing the application

If you meet any problem to access the application, here is some verification to do : 

• Please check if you have a stable internet connection. If you use your mobile data (3G, 4G or 5G) switch to WiFi. If you are already using a WiFi connection, switch to your mobile data. 
• If you use a VPN, please disable it 
• Reboot your device.
• Please check in your App Store or Google Play if you have the latest update of the application. If there is one, please update the app. 
• Please check if your device has the latest operating system updated. 
• If none of the steps above worked, please try uninstalling then reinstalling the app. 

If none of these actions work, we invite you to contact our customer service by email. Please include a screen recording with your email.

Please, make sure that you are running the minimum requirements for installation:

Android => version 5.0 (Lollipop)

iOs => 11.0