Please follow the steps below in order to make a deposit:
- Go to "Shortcuts"
- Then click on "Deposit"
- Then select "Blockchain transfer"
If you use this feature for the first time, a window with more information will open. On that page, click on the crypto asset of your choice.
- Then you will need to create you wallet address by clicking on "Get address".
This address is unique to your crypto asset wallet. It is similar to a bank account number and consists of unique numbers and letters. You can also scan the QR code by clicking on the QR code icon on the right.
- Copy your wallet address and paste it in your external wallet.
By clicking on the "Share your address" button at the bottom of the page, you can share your wallet address via message or on social media, allowing others to deposit crypto assets into your dedicated wallet address in the app.
Depending on network activity, there may be delays of up to several hours before crypto assets transfers to your wallet are confirmed on the blockchain and appear in your balance. You can also check the transaction status on the external exchange platform. If the status is "failed" or "unconfirmed," please contact the platform directly for assistance.
It is important to note that your Vancelian wallet is only supported via the Ethereum blockchain (ERC-20). If you use a different network to do a deposit and/or if you deposit another crypto assets, your funds will be lost and not recoverable.
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